Call centre industry is very big. Almost all the consumer goods, electronics services, banking and other industries have their call centres. You name any industry and you will find a customer care centre or similar call centre for it.
Now the costs of running these contact centres ain't any cheap. But hey Voip is the key which can help you save big bucks in call centre industry. Contact centres must embrace voice over Internet protocol (VoIP) as a means of reducing their operating costs and enhancing their competitiveness in the face of rising competition from other emerging countries.
To reduce the telecom costs, contact centres should be adopting VoIP if companies want to offer low prices per seat to their customers without compromising the quality of their services.
VoIP also enables call centres to make use of applications such as unified messaging, automated agentless outbound calling, and enhanced call routing.
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